RETURN AND REFUND POLICY - If you are unhappy with your product for any reason, please be in touch within 10 days of delivery I will give a full refund of the purchase price (minus original shipping charges) upon receiving the returned item in the original condition. Any and all responsibility on the part of Clam Alley Pottery caused by pot defect or breakage will be limited to the original purchase price of the pot.
PAYMENT - I offer two credit or debit card payment options. The first is a safe and secure SSL certified processor, Stripe. Your payment is processed on my site but only the bank has your secure information. No record of your information reside on my Website. I also offer Papal. Paypal allows you to pay for your purchase with Credit, Debit Cards, and E-Checks. It is a highly secure and safe way to pay. I will gladly accept a cashiers check, bank check, business check or money order. I will ship as soon as payment is received. Personal checks will be accepted but will need to clear the bank before shipment.
SHIPPING – I charge about %15 of the purchase price, more for extra heavy pieces. I use USPS Priority Mail, and try to ship within three days of receiving payment, so orders should arrive in about a week. I’m happy to make other shipping arrangements if preferred, email me at firstname.lastname@example.org.
COLOR VARIATION – I photograph pots myself with an IPad and try to get the color right, but ceramics are difficult to photograph and color varies in the photos, and screens display color differently. Similar to opening the kiln, sometimes there are unexpected surprises, if color is not agree-able upon delivery, I will give a full refund of the purchase price (minus original shipping charges) upon receiving the returned item in the original condition.
MEASURING - Pots are measured at the widest point on the outside of the container for width and height. Wall thickness varies with the size of the pot.